Contact Support

 

 

Thank you for using the CiviPlus platform. We value your feedback and queries.

New! We are working on a comprehensive CiviPlus Knowledge Base. Check it out 

 

Please use the form below to let us know how we can help:

 

 

If you have purchased a fast track CiviPlus onboarding package, this includes up to 5 hours of post-go live support.

Please complete the details on the next page of this form to access this support. 

 

 

Thank you for your interest in working with our helpdesk team.

We can offer ad-hoc hourly support or a range of ongoing monthly support contracts.

One of our Account Managers will be in touch shortly to discuss your options but please do provide us with any information about your needs in the form.

 

 

We’re sorry to hear that you have experienced an issue while using CiviPlus, but we value your feedback and are very grateful that you have let us know. 

 

Our dedicated team will review your concerns and will be in touch to let you know whether we require any further information in order to investigate and validate this issue.

 

Please note, that work on fixing bugs is dependent on a review from our support team, as we will usually need to:

  1. Gather more detail such as context

  2. Assess whether the origin of the issue is software or configuration

  3. Assess severity and urgency

 

Sometimes, when our team has reviewed an issue they may identify that it is not in fact a bug but an error in usage of the platform. In these cases, we may need to discuss the possibility of helpdesk hours being made available in order to help you resolve this.